FAQ'S about shopping in our online store


Table of Contents

  1. How do I calculate the shipping on an order that I want to place by check or money order?
  2. How do I place an order?
  3. Why doesn't the shopping cart have my first item in it?
  4. What is an E-Commerce Surcharge ?
  5. Why do you charge E-Commerce Surcharge and other Internet businesses give a discount?
  6. Who is JustUs & Associates Publishing?

How do I calculate the shipping on an order I want to place by check or money order ?

If you want to calculate how much shipping would be on your order and use a check or money order to pay for your order, you can go through the store and indicate that you will be paying by check or money order.  This will calculate the shipping charges for your order.  All Prices quoted are U.S. Dollars.

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How do I place an order?

To enter our on-line shopping mall, just press one of the buttons found on the shopping page. Then gather the items you want to purchase in your shopping basket. Your Items will be totaled, shipping costs calculated as well as taxes if they apply. You can shop in as many areas as you want. Because most of our products are published and produced especially for you, there is no refund or return.  All Sales are Final. 

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Why doesn't the shopping cart have my first item in it?

If you are using Microsoft Internet Explorer 4.0 and your first item does not appear in the shopping cart, simply hit "go back to shopping" and reselect the item, it will then appear in your shopping cart. We are sorry for this inconvenience but this is a known "feature" of IE 4.0. This has also been known to happen to AOL users. By now this problem has been resolved but for a few people who hate to upgrade, we have left this message here for you.

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What is the E-Commerce Surcharge?

You will find  when calculating your total there is an E-Commerce Surcharge.  This is the the amount we have to pay to have credit cards processed.  We have not increased our prices in 15 years despite the increased prices in materials to produce the books and software, shipping materials and postage costs. We thought it would be best to defray these new costs of doing business by credit card on the internet in this manner.  A check can always be sent or a Money order to save yourself these charges because that also saves us paying the charges.  We are hoping this is the easiest solution to the problems being faces by small merchants.

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Why do you charge E-Commerce Surcharge and other Internet businesses give a discount?

We are a very small specialized Publishing Company and we print in very small batches, making it impossible for us to discount our publications.  We also have the added charges of doing a mail order business, ie. website charges, credit card charges, packing and shipping material costs etc.  Mega Stores like Barnes & Noble can buy in larger lots thereby saving a great deal.  We wish we could match their prices but it is not possible for us to do this.  If we had their volume of sales then of course it would be an entirely different story.

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Who is JustUs & Associates Publishing ?

JustUs & Associates is a small publishing company with a narrow focus.

The company was founded in California in 1983 by Carol A. Wiggers. We then moved to Texas and finally to Washington State and have been here for 17 years.  We specialize in reference books and educational materials for horary astrologers at every level, from student to professional. Our emphasis is even more specialized than that description suggests, for we advocate traditional horary, as practiced in the 17th Century by the English astrologer William Lilly, who translated, compiled, and tested the works of ancient authorities.

We have been asked why we have gone to all the trouble of providing these books for our students and astrology lovers. Well, the only way to answer that is "our love for this form of astrology". Our books are NOT FASCIMILE COPIES. Each book has been retyped , the diagrams redrawn and are paperback bound for easy handling. We have found with our students that they love these books because they lay flat and are so easy to work with. The printing is large and easy to read, after all why should you have to spend time studying and end up with eye strain also! We have tried to make life a little easier for our students. These books are meant for the serious student, they are meant to be used, not to sit on the shelf and look pretty, but untouched.

In 1989 we began publication of THE HORARY PRACTITIONER, the only journal of its kind, a quarterly publication of rules and example charts that bring traditional horary to life. We designed the journal so that it would remain a significant source of information. 

We are a publish on demand company and in order to exist we must have a no refund, no return policy.  We realize that this is not the best customer service situation but with only 2 people doing all the work we have no choice.  In 20 years we have not raised our prices and we hope to keep it that way despite the fact that expenses in every area are increasing every day.  We so not have a live person to answer the phone, and we try to handle the e-mail and fax as soon as it comes in.  Please be patient with us and we will give  you the best in Horary Astrology possible!

Thank you
Carol A Wiggers

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JustUs & Associates
Copyright © 1999  JustUs & Associates. All rights reserved.
 

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